Carlisle & Cumbria — Locally Rooted, Proudly Independent

Caring for Carlisle — Who We Are and Why We Do This

We are a locally run, CQC-registered home care provider built around the people and families of Carlisle and the wider Cumbria area — not a national franchise, not a call centre, but a team that genuinely cares.

✅CQC Registered Provider

🏡Carlisle & Cumbria Based

👥Locally Run Care Team

Three Carlisle Care team members sit together reviewing care documents in the Carlisle Care office

Our Story

Built Around a Simple Belief — Care Should Feel Like Home

Carlisle Care was founded with a simple belief: that everyone deserves to be cared for in the place they know best — their own home. We are a locally run home care provider, built around the people, communities, and families of Carlisle and the wider Cumbria area.

From our very first client to the families we support today, our focus has never changed. We deliver high-quality, reliable, and compassionate home care — provided by people who are trained not just in care skills, but in genuine human kindness.

We chose to remain independent because independence allows us to be responsive, personal, and truly local. When you call Carlisle Care, you speak to someone who knows your area, understands your circumstances, and is committed to getting the right support in place — quickly and without unnecessary complexity.

“We are not a distant brand. We are your neighbours — and that is exactly how we think about the care we provide.”

A Black African Carlisle Care carer sits in conversation with an elderly couple in their Carlisle living room

CQC

Registered Provider

100%

DBS Checked Team

24/7

Support Available

Local

Carlisle Based

What We Stand For

The Values Behind Every Visit We Make

Our values are not a list on a wall. They are the way we recruit, train, and deliver care — every day, for every person we support.

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Dignity First

Every person we support is treated with the utmost dignity and respect — in the way we speak, the way we assist, and the way we plan their care. This is non-negotiable.

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Consistency Matters

We match carers carefully and keep care teams consistent because trust is built over time, not in a single visit. Familiarity is not a luxury — it is part of good care.

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Locally Rooted

We are part of this community. Carlisle and Cumbria are not just service areas on a map — they are home. That local knowledge and connection shapes everything we do.

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Family Included

The people who love someone in our care matter deeply to us. We communicate openly, answer questions honestly, and keep families informed and at ease throughout.

Meet the Team

The People Behind Your Care

Carlisle Care is made up of people who chose this profession because they care — not because it was convenient. Here are some of the team you may meet.

Sarah Mitchell

Registered Care Manager

Sarah has worked in home care across Cumbria for over 14 years. She oversees all care planning and quality assurance at Carlisle Care, and believes passionately that consistent, person-centred care changes lives.

David Osei

Senior Care Coordinator

David joined Carlisle Care after eight years as a community support worker in Carlisle. He coordinates daily carer schedules, handles new client assessments, and is often the first point of contact for families enquiring about care.

Priya Sharma

Lead Carer & Training Champion

Priya has been a carer with Carlisle Care since the early days and has completed advanced dementia and palliative care training. She leads the onboarding and mentorship of new care staff across the team.

Regulated & Inspected

CQC Registered — Because Your Safety Matters

Carlisle Care is registered with the Care Quality Commission (CQC) — the independent regulator of health and social care in England. CQC registration means that our services are formally assessed against national standards of safety, effectiveness, responsiveness, and leadership.

Every CQC-registered provider must meet strict criteria and is subject to regular inspection. When you choose Carlisle Care, you can view our full CQC inspection report and be confident that our service is held to the highest independent standard.

CQC Logo

Registered with the

Care Quality Commission

View Our CQC Report →

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Independently Regulated

Our service is assessed by CQC against national quality standards — not self-certified.

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Documented Care Plans

Every client has a written, personalised care plan that is regularly reviewed and updated.

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DBS-Checked Staff

Every carer working for Carlisle Care holds an enhanced DBS check before any client contact.

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Open to Feedback

We welcome and act on feedback from clients, families, and our own team — because improvement is continuous.

A White European Carlisle Care carer in a teal uniform reviews a care plan document in the Carlisle Care office

What You Can Expect

Our Commitment to Every Person We Support

These are not promises we make on a brochure. They are the standards we hold ourselves to every single day — for every client, every carer, and every family who puts their trust in us.

✅A consistent, named carer you recognise

✅A free, no-obligation care assessment

✅A personalised written care plan

✅A response within two hours of your enquiry

✅Regular care plan reviews

✅Open, honest communication with families

✅Fully trained and DBS-checked staff

✅Flexible care visits — your schedule, not ours

✅Transparent pricing — no hidden fees

✅24-hour contact for live-in care clients

✅CQC-regulated quality standards

✅Culturally sensitive and person-first care

Take the First Step

Ready to Arrange Care for Someone You Love?

A free, no-obligation home consultation is the simplest place to start. Our team will listen, answer your questions, and help you understand what the right care looks like — at no pressure and no cost.

Arrange a Free Care Consultation →📞 Speak to Our Team

We aim to respond within two hours during office hours.